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Jul
24
We're introducing a new Support Ticket Status: "Resolved"
Posted by Len Smith on 24 July 2018 09:57 PM

In order to provide improved clarity on the status of a Customer Support Ticket, we will be introducing a new Ticket Status called Resolved.  You can find out more about this new status in a newly released Knowledgebase article.  You can find that article here.


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Jul
14
Change to the Knowledgebase Display Order
Posted by Len Smith on 14 July 2018 01:40 PM

To help you easily locate newly published Knowledgebase articles, we have made a change to the display order so that newer articles will be displayed first.  This should make it easier for you to quickly find important new information or recently updated articles.  Don't forget to use the Knowledgebase's Search capability, if you are looking for something specific.

We welcome any suggestions you may have for new Knowledgebase articles as well as your comments and ratings on existing articles.


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