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Knowledgebase : General

Sometimes our clients notify us that certain management action has failed and ask us to investigate why it happened. To verify the detailed result message of failed action, click on Tasks arrow so that Tasks detailed table will be opened, and you can co...
The license pool report is filled with the data after the configuration of license pools1. After the initial license pools configuration the number of assigned licenses will be equal to the number of consumed licenses for the selected SKUs per each lice...
CoreView imports data from your Office 365 tenant using two different methods; FULL and PARTIAL IMPORTS, each with their own unique timetable. A brief description of each import method can be found below. * FULL IMPORT - A customer's CoreView tenant w...
It happens sometimes that the operator activates the management session using the Office 365 credentials of admin who doesn't have enough permissions to execute some management actions. So, despite the fact that the management was enabled correctly, the m...
To check which SKUs your subscription includes, please check the main dashboard and click on your organization subscription type, the pop-up showing the SKUs included will appear: The CoreView tenant admin can limit the SKUs visibility for specific oper...
You can check our Audit Exchange Reports > Audit events [https://portal.coreview.com/Admin/201801030100917/#/auditReports/auditActivities/exchange/general] to recover this date*. Once you have open the report, please select the data range and add columns ...
License Template allows CoreView Tenant Administrators to create unique "License Templates" that can be leveraged to make license assignments easier. License Templates allow you to: * Enhance your license management by using the template to define w...
Please note all the operators are assigned a user role that allows default access level allowing reports to be viewed and use their features such as save, export, schedule, save to favorites. Other roles that can be assign to the operators in CoreView: ...
* Connect to the portal [https://portal.coreview.com] * Activate the management by choosing the checkbox placed between 'Filter' and feedback buttons in the upper right corner * Wait for the management activation (flagged checkbox) * Click ...
In order to activate AZURE AD reports feature for your organization please log into portal.office.com using Office 365 Global admin account, open Admin Center -> Admin Centers -> Azure AD -> Enterprise Applications -> All applications [https://aad.portal....
In order to receive an alert when the license count reaches below threshold, you can follow the procedure below: * Go to 'Subscription List' report (License Report | Subscrition List); * Filter the report by License Name and set the filter 'Less ...
ACCOUNTTYPE - shows if the account is synchronized/on-premises/on cloud ACPDOMAIN -  domain name of the ACP (audio conferencing provider) ACPENABLED - sepcifies whether the ACP is enabled or disabled for the user. ACPNAME - the name of the ACP ACP...
CoreView Version 5.7 was released on Friday, August 10, 2018. Below is a summary of the changes, including one awesome new feature. In addition, our developers squashed a number of bugs, the resolution of which will be reported directly to any customer re...
This Knowledgebase Article is intended to provide our customers with an understanding of the column filter search operators available to you under Analyze, Audit, and Drive. Below, you will find a screen shot of they type of column based output where you ...
Are you considering enabling a second discriminator value to License Pool, but you are nervous about making the change? Well, you're in luck. You can now leverage CoreView's new pivot table capability to create a real-time report that models what the brea...
From time to time, a customer may find occasion to create a cloud-only account in Office 365 (e.g., @yourdomain.com or @yourtenant.onmicrosoft.com), where that account is not mail-enabled. This can be a transitional state, wherein you have created the acc...
Q.: I was wondering were CoreView stores the data. A.: It depends on which Data center you have chosen during the registration. If you've chosen EU DC, the CoreView data is localized in Azure Data center situated in Netherlands. While if you've chosen U...
CoreView provides users with a great deal of flexibility in determining the disposition for a given report. Using CoreView's REPORT ACTIONS, a user can choose to Print, Export, Save, or Schedule a report. Reports can be exported, saved, printed, sent by e...
From time to time, a customer may contact support because they see license descriptions that show up in CoreView that don't match what they may see in Office 365 and/or what they may have received as a SKU description from Microsoft at the time of purchas...
From time to time, an organization may have existing licenses in their Office 365 tenant, and a CoreView Administrator may want to establish a License Pool but find themselves unable to do so for reasons such as: * an organization has not yet onboarde...
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To add new operators to the portal, Customer has to choose the specific function 'Manage Operators'. Then, click 'Actions' -> Add new to add new operator. If a Reseller would like to do it for the Customer, he has to choose the right tenant under its ac...
When a new SKU is added to a License Pool, CoreView will set the ASSIGNED license count to be equal the count of what's CONSUMED at the point in time that the new SKU was added. This initial Assigned value can subsequently be adjusted by a CoreView admini...
To allow us to respond more quickly to a customer's needs, CoreView's Support Portal (https://support.4ward365.com [https://support.4ward365.com]) allows you to select a "Department" that is most appropriate to your particular need. Below, you will find a...