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Knowledgebase : CSP
During the registration RESELLER can use either Work or School account option or Email option to be used during Login. In the first case, active directory synchronization is applied. In this case security is provided by Microsoft, and we cannot help to ...
From time to time, an organization may have existing licenses in their Office 365 tenant, and a CoreView Administrator may want to establish a License Pool but find themselves unable to do so for reasons such as: * an organization has not yet onboarde...
If a reseller is also a customer for itself, they should be registered using different emails. Customer has to use OFFICE 365 global admin account that exists in office 365 in order to see their tenant data as well as to manage their tenant.
To add new operators to the portal, Customer has to choose the specific function 'Manage Operators'. Then, click 'Actions' -> Add new to add new operator. If a Reseller would like to do it for the Customer, he has to choose the right tenant under its ac...
To resend an activation link to a customer, go to CSP menu on the left, choose 'Customers' In progress and Copy link to clipboard. Then paste it to the email to be sent to the Customer. Note: Once registered, the activation link cannot be re-sent.
The customers are imported automatically from Microsoft Partner Center so that the reseller can send them a link to access portal directly from the portal by clicking SendLink under CSP -> Customers -> Available on the left, and then clicking on the arrow...
Resellers are able to see only the dashboard 'Invoice' inviting their customers. If you are not available to see invoice dashboard, choose at the right side menu under CSP tab 'Customers'. The registered customers have an access to other dashboards li...
_How to verify if the customers were imported correctly from Microsoft Partner Center?_ If you see that not all your customers were imported automatically from Microsoft Partner Center in to CSP portal, you have to verify which kind of relationship thes...