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Please follow a simple manual procedure to configure Allowed IP for our service users, and MFA will be mandatory outside of them. * Login to Azure AD: https://portal.azure.com [https://portal.azure.com] * Select Azure Active Directory * Choose Co...
IMPORTANT:  The browsers that support CoreView are Chrome, Safari, Firefox and Edge. Internet Explorer is not supported. We recommend you to open a new window in private or guest mode and try to log in CorView using correct credentials. These are the m...
CoreView Version V7.5 was released on Friday, February 1, 2019. This release includes changes associated V7.4, with was not released for general availability (GA) Below is a summary of the changes. ENHANCEMENTS * YOU NOW HAVE THE ABILITY TO QUICKLY ...
During the configuration process of the License Pool, you can limit the access to specifics Skus. You can do it by adding the Skus to the list of "Selected Skus" The remaining Skus in the "Select Skus" list will be visible for all the operators, so they...
From time to time, an organization may have existing licenses in their Office 365 tenant, and a CoreView Administrator may want to establish a License Pool but find themselves unable to do so for reasons such as: * an organization has not yet onboarde...
Sometimes our clients notify us that certain management action has failed and ask us to investigate why it happened. To verify the detailed result message of failed action, click on Tasks arrow so that Tasks detailed table will be opened, and you can co...
CoreView creates an interactive PowerShell session with Office 365, and there isn't a good way to feed the token value into this session, so the GLOBAL ADMIN ACCOUNT USED TO ACTIVATE MANAGEMENT SESSION MUST NOT HAVE MFA ENABLED. The option is to allow C...
The license pool report is filled with the data after the configuration of license pools1. After the initial license pools configuration the number of assigned licenses will be equal to the number of consumed licenses for the selected SKUs per each lice...
From time to time, customers ask how they can review the accounts associated with the number of _Consumed Portal Licenses_ reported on the Subscription Tile on your main CoreView Dashboard. The count of _Consumed Portal Licenses_ represents the set of all...
From time to time, CoreView users may report an inability to successfully log into CoreView. Typically this is due to a handful of common scenarios that we will address below. If you work through these troubleshooting tips and are still experiencing issue...
CoreView Version V7.3 was released on Friday, December 21, 2018. Below is a summary of the changes. ENHANCEMENTS * ABILITY TO LOCK COLUMNS ON SAVED REPORTS - Tenant Administrators can now elect to lock the columns on a saved report so the reports fo...
CoreView imports data from your Office 365 tenant using two different methods; FULL and PARTIAL IMPORTS, each with their own unique timetable. A brief description of each import method can be found below. * FULL IMPORT - A customer's CoreView tenant w...
CoreView Version V7.2 (20181211) was released on Tuesday, December 11, 2018. Below is a summary of the changes. UPDATES AND ENHANCEMENTS * VISUAL LICENSE OPTIMIZATION REPORT _(NEW)__ _ * _One of our most significant steps in providing customers w...
When on-premises distribution groups are synced to an Office 365 tenant via Azure AD, users can't manage them in the CoreView portal or from the Office 365 portal. These can be managed only in your on-premises environment. Therefore, when an operator se...
There are 3 management types available on CoreView portal: None (set by default), Basic and Advanced. The last 2 types create a new Global Admin on your Office 365 tenant: NONE: in this case you have to insert Office 365 Admin Credentials, so your opera...
In order to activate Management functions follow procedure below. Once logged in to portal, click management check box placed in upper right corner. You will be asked to activate management using an Office 365 Global Admin username and password [https...
It happens sometimes that the operator activates the management session using the Office 365 credentials of admin who doesn't have enough permissions to execute some management actions. So, despite the fact that the management was enabled correctly, the m...
If the number of licenses for some SKUs selected during License pool configuration are negative or doesn't respect certain conditions, then CoreView tenant admin won't be able to save changes using Manage License Pools [https://portal.coreview.com/Admin/2...
One of the available filter for reports on CoreView is the 'Between' filter. You can find the instructions on how to use it: - Click on the filter icon - Choose Between from the drop down menu - Click on the Year Month to expand the research and ...
Initally we were retrieving LastLogon from Get-MailboxStatistics powershell. But the problem here is that if a user leaves the company, there are still Microsoft services accessing his/her mailbox and changing LastLogon. This was leading to wrong stats ar...
You can find many important details under My Profile [https://portal.coreview.com/Admin/201801030100917/#/Profile] available in the right upper corner on CoreView portal. The information available here include: * Personal information: Account option...
To check which SKUs your subscription includes, please check the main dashboard and click on your organization subscription type, the pop-up showing the SKUs included will appear: The CoreView tenant admin can limit the SKUs visibility for specific oper...
You can check our Audit Exchange Reports > Audit events [https://portal.coreview.com/Admin/201801030100917/#/auditReports/auditActivities/exchange/general] to recover this date*. Once you have open the report, please select the data range and add columns ...
License Template allows CoreView Tenant Administrators to create unique "License Templates" that can be leveraged to make license assignments easier. License Templates allow you to: * Enhance your license management by using the template to define w...
Please note all the operators are assigned a user role that allows default access level allowing reports to be viewed and use their features such as save, export, schedule, save to favorites. Other roles that can be assign to the operators in CoreView: ...
CoreView Version V7.1.3 (20181128) was released on Wednesday, November 28, 2018. Below is a summary of the changes. These release notes also include changes released as part of V7.1.2 (20181127) which was released on November 27th. These releases focuses ...
To create a new Custom Action, you need to click _Manage Custom Actions_ under the Manage Tab. Click on _Create _to add your Custom Action. 1. You need to choose a Title and a brief description. 2. In the target tab you define the Custom Action targe...
In order to see the data related to SignIn Events under AUDIT | AZURE AD REPORTS YOU NEED TO HAVE at one EMS or E5 license active with Azure AD Premium Plan 2. For more details, please check the article below: https://docs.microsoft.com/en-us/azure/ac...
During the registration RESELLER can use either Work or School account option or Email option to be used during Login. In the first case, active directory synchronization is applied. In this case security is provided by Microsoft, and we cannot help to ...
The Monitoring feature allows you to analyze outages and health performance. It monitors the availability of SharePoint Online, Exchange Online, and SharePoint Online Search services 24x7. Service includes a highly-scalable and highly-available cloud base...
* Connect to the portal [https://portal.coreview.com] * Activate the management by choosing the checkbox placed between 'Filter' and feedback buttons in the upper right corner * Wait for the management activation (flagged checkbox) * Click ...
CoreView Version V7.1 (20181120) was released on Tuesday, November 20, 2018. Below is a summary of the changes. This release focuses only on enhancements and updates. UPDATES AND ENHANCEMENTS * ONEDRIVE ACTIVITY REPORT (_UPDATES)_ - The data used to...
CoreView Version V7.00 (20181114) was released on Wednesday, November 14, 2018. Below is a summary of the changes. This release focuses only on enhancements and updates. MAJOR UPDATES AND ENHANCEMENTS * EXPORT COREVIEW OPERATOR _(ENHANCEMENT)_ - Add...
In order to activate AZURE AD reports feature for your organization please log into portal.office.com using Office 365 Global admin account, open Admin Center -> Admin Centers -> Azure AD -> Enterprise Applications -> All applications [https://aad.portal....
We have put together some awesome CoreView wallpaper. Enjoy!
CoreView Version V6.2 (20181102) was released on Friday, November 2, 2018. Below is a summary of the changes. This release resolves a few outstanding issues and customer feature requests MAJOR UPDATES AND ENHANCEMENTS * NEW USER INTERFACE _(ENHANCEM...
CoreView Version V6.0 (20180921) was released on Friday, September 21, 2018. Below is a summary of the changes. This release resolves a few outstanding issues and customer feature requests MAJOR UPDATES AND ENHANCEMENTS * NEW CUSTOM ACTION TARGET OF...
If the operators cannot access CoreView portal and receives the following message: "You can not access this application. CoreView requires permission to access resources in your organization, and this access can only be authorized by an administrator. Ple...
* Login to the Office 365 admin center; * Go to USERS > ACTIVE USERS; * Choose MORE > SETUP AZURE MULTI-FACTOR AUTH. If you don't see this option, then you are not a global admin and you cannot perform the action. * Find the accounts for which y...
CoreView Version V5.9 (20180912) was released on Wednesday, September 12, 2018. Below is a summary of the changes. This release resolves a few outstanding issues and customer feature requests. _As with any release, be sure to clear your browser's cache an...
In order to receive an alert when the license count reaches below threshold, you can follow the procedure below: * Go to 'Subscription List' report (License Report | Subscrition List); * Filter the report by License Name and set the filter 'Less ...
ACCOUNTTYPE - shows if the account is synchronized/on-premises/on cloud ACPDOMAIN -  domain name of the ACP (audio conferencing provider) ACPENABLED - sepcifies whether the ACP is enabled or disabled for the user. ACPNAME - the name of the ACP ACP...
CoreView Version 5.7 was released on Friday, August 10, 2018. Below is a summary of the changes, including one awesome new feature. In addition, our developers squashed a number of bugs, the resolution of which will be reported directly to any customer re...
DESCRIPTION Unable to see OneDrive Data RESOLUTION Disable 'Display anonymous identifiers instead of names in all reports' from PORTAL.OFFICE.COM | SETTINGS | SERVICES & ADD-INS | REPORTS. If this option is enabled, we receive hashed data, and we ar...
From time to time our customers have expressed a desire to be able to turn-off the email notifications that CoreView will send to a newly added Operator. Most often, this need arises when customers are adding or changing Operators _en masse_ and would pre...
Office 365 provides users with a powerful collaboration platform for sharing content and information. With that power comes the risk of someone in your organization intentionally or unintentionally sharing OneDrive content anonymously, creating a risk of ...
Information regarding the mailbox permissions can be found under the USER CARD | EXCHANGE. _Users with access _will show the list of the users with access to that specific Mailbox. In order to allow an user to access to a mailbox the action is GRANT ACC...
From time to time, you may get a report from a customer where they indicate that they cannot activate a Management Session or that they are getting errors about their Management actions failing, while the Management Session checkbox is checked. Before y...
In order to provide improved clarity on the status of a Support Ticket you have submitted, we are introducing a new Ticket Status called RESOLVED. The intent of the RESOLVED status is to communicate to you that we believe we have resolved the issue. Whe...
On rare occasions, a customer may elect to bypass the default service account used to enable Management Actions and instead, use an alternate set of Global Admin credentials. While this is not a recommended practice, there are select use cases when the us...
An organization's Office 365 administrators are often responsible for the oversight and monitoring of their tenant's activity. This responsibility may require the need to produce and distribute certain key activity reports on a recurring basis. In this Kn...
Are you considering enabling a second discriminator value to License Pool, but you are nervous about making the change? Well, you're in luck. You can now leverage CoreView's new pivot table capability to create a real-time report that models what the brea...
From time to time, a customer may find occasion to create a cloud-only account in Office 365 (e.g., @yourdomain.com or @yourtenant.onmicrosoft.com), where that account is not mail-enabled. This can be a transitional state, wherein you have created the acc...
To schedule a report follow the steps described below: * Open the report you would like to schedule; * Click the Menù icon on the top right of the table; * Click Schedule; * You need to specify the Report and Schedule settings; * Click Confir...
In order to add a new license pool you need to select Manage License Pool under your profile. You can add a new license pool by selecting the relative action under available Actions. The option for adding new license pool is closely related to the Discr...
Q.: _Do I have to enter Office365 Admin User from an existing tenant during registration or this registration step will create a tenant?_ A.: CoreView uses a read-only account in order to import and aggregate data. This account is created during signup ...
If your organization manages more than 1 tenant, and you need to give an access to multiply tenants to some operators, follow the steps described below: * ADD a new OPERATOR under the MASTER TENANT (your organization main tenant) * CREATE a V-TENAN...
The operator with management role are allowed to assign licenses only if they have them available in the license pools they assigned to manage. So, please check if there are licenses assigned to LPs so that local admins can manage them, otherwise only t...
Q.: I was wondering were CoreView stores the data. A.: It depends on which Data center you have chosen during the registration. If you've chosen EU DC, the CoreView data is localized in Azure Data center situated in Netherlands. While if you've chosen U...
During the sign-up process, you must supply the Office 365 administrator login, in order to allow the creation of the CoreView service accounts within your tenant. These administrator credentials entered are never stored in 4ward systems. CoreView syste...
CoreView provides users with a great deal of flexibility in determining the disposition for a given report. Using CoreView's REPORT ACTIONS, a user can choose to Print, Export, Save, or Schedule a report. Reports can be exported, saved, printed, sent by e...
CoreView provides administrators and users with a powerful way to limit the content of a session through the use of user-defined GLOBAL FILTERS_. _GLOBAL FILTERS allow you to limit the data presented in any report tables using AND and/or OR conditions bas...
Frequently operators contact us asking why I cannot see some users or certain licenses while trying to execute 'Manage Licenses' action. It happens due to the fact that operators make part of certain V-tenants or license pools that limit the data visual...
The browsers that support 4ward365 are Chrome, Safari, Firefox and Edge. Internet Explorer is not supported.
Message trace report allows only to operators that don't belong to any specific V-tenants to make a search for either specific external email address in the Sender or Recipient search field or just @domain.com (i.e. @gmail.com) to see all the emails sent/...
While setting report filters or delegation filters during V-tenant creation, you can add more than one filter using AND and/or OR logical operators. However, there is a specific logical operator precedence while setting the filters. We use just logical ...
You can add users in bulk during the execution of 'Users' management actions. 1. You can upload an excel file containing a list with the users UPN (each UPN should be placed in the new row) using Upload Users button. 2. If these UPNs exist, then they wi...
Frequenly, when operators execute 'Manage Licenses' actions and then verify whether the licenses were assigned correctly in the User Card, they can see PendingProvisioning, PendingActivation and PendingInput provisioning statuses for some service plans. S...
_Forward smtp Address: _specify to which user you want to forward mailbox. Checking the box to "Save Local Copy" will deliver mail to original mailbox and forward to new destination. _Forward Address_: allows you to specify a forwarding email address fo...
If a reseller is also a customer for itself, they should be registered using different emails. Customer has to use OFFICE 365 global admin account that exists in office 365 in order to see their tenant data as well as to manage their tenant.
To add new operators to the portal, Customer has to choose the specific function 'Manage Operators'. Then, click 'Actions' -> Add new to add new operator. If a Reseller would like to do it for the Customer, he has to choose the right tenant under its ac...
Resellers are able to see only the dashboard 'Invoice' inviting their customers. If you are not available to see invoice dashboard, choose at the right side menu under CSP tab 'Customers'. The registered customers have an access to other dashboards li...
_How to verify if the customers were imported correctly from Microsoft Partner Center?_ If you see that not all your customers were imported automatically from Microsoft Partner Center in to CSP portal, you have to verify which kind of relationship thes...
In order to see the data in Yammer reports it is necessary to activate an import of these data at Microsoft Portal. To do this follow these steps: * Login on https://portal.office.com [https://portal.office.com] * Insert the following URL address ...
Those fields are currently blocked because they are directly populated with information coming from the Azure AD account. We suggest to edit the account information on MS side and then try again to resume the registration. Please keep in mind that there ...
QUESTION:  I have set up a trial of 4ward365 and have let the import complete. I am unable to see any data in the audit even after about 14 hours. I can see all the other fields, and even see message tracing, but just nothing in any of the audit areas. ...
There is no way on Microsoft side to get the Auto mapping status: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin/get-automapping-status/00786abe-49bb-4860-ab9e-21eb20c0a3e0 [https://answers.microsoft.com/en-us/msoffice/forum/msoffic...
When a new SKU is added to a License Pool, CoreView will set the ASSIGNED license count to be equal the count of what's CONSUMED at the point in time that the new SKU was added. This initial Assigned value can subsequently be adjusted by a CoreView admini...
CoreView Version 5.2 was released on Friday, June 27, 2018. You can find attached additional information for this release. Please feel free to distribute this within your organization as appropriate.
Based on feedback from our customers, we have added additional features under the User Card's Audit Tab. We have added Audit Analyzer capabilities and have added the "Hamburg" menu that is normally available with CoreView reports. Please refer to the imag...
To allow us to respond more quickly to a customer's needs, CoreView's Support Portal (https://support.4ward365.com [https://support.4ward365.com]) allows you to select a "Department" that is most appropriate to your particular need. Below, you will find a...
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