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Mar
22
CoreView Support Portal has Moved
Posted by Len Smith on 22 March 2019 09:33 PM

Effective Friday, March 22, 2019 at 6:00 PM EST.  The CoreView Customer Care Portal has a new home.  This new Portal can be reached at https://support.coreview.com.  If you have reached this portal after this date and time, please navigate your browser to https://support.coreview.com.  Support Cases submitted to this portal after that time will not be processed by our Customer Care Team. 

You can find out more about this migration by navigating here:  http://support.coreview.com/support/solutions/folders/43000551772 


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Feb
13

Effective on Thursday, February 14th at 10:00 AM CET (4:00 AM EST), CoreView will be making a change to the sending address for any automated customer communications the are related to a customer's CoreView environment.  We will be changing the sender's email address from support@coreview.com to noreply@coreview.com.  Examples of automated communications are scheduled reports, new Operator notices and so on.  This will not have any customer impact and is a minor maintenance change. 


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Jan
29
Partial Import now captures changes in Office 365 Subscriptions
Posted by Len Smith on 29 January 2019 04:11 PM

As part of the release of CoreView V5.7 last August, we made a change to the Partial Import to include any changes in subscription entitlements; that is, any new subscriptions that are added to your Office 365 tenant (e.g., any new SKUs) as well as any adjustments to existing subscription-levels (e.g., additional licenses added or removed to already existing SKUs).  Several months ago, these subscription changes reverted back to the Full Import due to concerns over the accuracy of SKU information.

We have been able to resolve our concerns about the quality of the SKU information and as of today, these SKU changes are once again part of the Partial Import.


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Jan
22
CoreView acquires TermSet
Posted by Len Smith on 22 January 2019 04:57 PM

CoreView is pleased to announce that we have agreed to acquire TermSet, a privately held company based in the United Kingdom. TermSet provides feature-reach solutions that unlock the information inside documents by using Natural Language Processing (NLP) based on Artificial Intelligence (AI).

We’ll be hosting two webinars on February 7th to you an overview of TermSet and its capabilities.  The two webinars are scheduled, one for our EMEA customers at 13:00 UK GMT, and at 1:00 PM EST for North America.  Please sign up for this webinar here


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Dec
31
Happy New Year from CoreView!!!
Posted by CoreView Customer Care on 31 December 2018 10:51 PM

The entire CoreView family would like to extend to you our best wishes for a safe and happy new year.  In the coming year, we have some very exciting enhancements planned for CoreView as well as some long awaited (and requested) changes to our Customer Care Portal and other news.  Stay tuned!    


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Dec
27
CoreView Release Notes - Version 7.3
Posted by Len Smith on 27 December 2018 10:31 PM

CoreView Version 7.3 was released on Tuesday, December 20, 2018.  You can find details on this release in the following Knowledgebase Article.  Please feel free to distribute this within your organization as appropriate.


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Dec
19
CoreView (North America & Europe) - Holiday Office Schedule
Posted by Len Smith on 19 December 2018 08:18 PM

CoreView offices in the United States and Europe will be closed for the upcoming holidays following the schedule below.   Although our offices will be closed, we are available to respond to any critical issues that may arise.

  • North America:  Closed on Monday, December 24th and Tuesday, December 25th, for the Christmas holiday; as well as Tuesday, January 1st for the New Year.
  • Europe: Closed on Tuesday, December 25th and Wednesday, December 26th, for the Christmas holiday; as well as Tuesday, January 1st for the New Year.  

On behalf of the entire CoreView family, we wish you all a happy and safe holiday.


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Dec
15
CoreView Release Notes - Version 7.2
Posted by Len Smith on 15 December 2018 12:41 AM

CoreView Version 7.2 (20181211) was released on Tuesday, December 11, 2018.  You can find details on this release in the following Knowledgebase Article.  Please feel free to distribute this within your organization as appropriate.


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Nov
28
CoreView Release Notes - Version 7.1.3
Posted by Len Smith on 28 November 2018 08:57 PM

CoreView Version 7.1.3 (20181128) was released on Wednesday, November 28, 2018.  You can find details on this release in the following Knowledgebase Article.  Please feel free to distribute this within your organization as appropriate.


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Nov
21
CoreView Release Notes - Version 7.1
Posted by Len Smith on 21 November 2018 02:05 PM

CoreView Version 7.1 (20181120) was released on Tuesday, November 20, 2018.  You can find details on this release in the following Knowledgebase Article.  Please feel free to distribute this within your organization as appropriate.


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Nov
19
CoreView (US) - Thanksgiving Holiday Hours
Posted by Len Smith on 19 November 2018 06:06 PM

CoreView offices in the US will be closed for the Thanksgiving holiday on Thursday, November  22nd and Friday, November 23rd.  Our offices in EMEA will be open.  The CoreView Support Team will be available to respond to any significant disruptions in service.

On behalf of the entire CoreView family, we wish you all a happy and safe holiday.


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Nov
19
[Alert] Issue with Microsoft MFA Services impacting CoreView Users
Posted by Len Smith on 19 November 2018 03:09 PM

We're investigating reports that users are unable to sign in to Microsoft 365 services using Multi-Factor Authentication. Admins, please see the alert titled "MO165531 - False positive - Office 365 Portal" on the Service Health Dashboard for more information.  The workaround for the time being is to disable MFA for any impacted users.

  • Update as of 08:00 AM (11/20) EST - Microsoft says this is resolved, but we have had a report of at least one user still being impacted.
  • Update as of 04:00 PM (11/19) EST - It appears that the issue has been resolved (https://azure.microsoft.com/en-us/status/history/)
  • Update as of 12:00 PM (11/19) EST - Issue is still ongoing with no ETA from Microsoft

 


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